Secure mail handling and processing is one of PBMS’ core competencies.  Therefore, we take recent incidents involving mail-related activities through the mail stream very seriously.  PBMS implements thorough strategies to create the most secure mailing environments in the industry to protect our customers and our employees. 

Here are some basic steps you may follow when handling mail at work or home:

·         Never accept mail or package deliveries from unknown persons who cannot provide proper identification and proof of employment by a delivery organization ·         Be alert for and report any mail and packages left unattended following the procedures under "What to Do"  below.

Here are some "Red Flags" to identify suspicious letters or packages:

·         Packages with excessive postage, using postage stamps as opposed to meter indicia
·         Address is poorly typed or handwritten, has misspellings
·         Packages containing oily stains, crystallization on wrapper or strange odors
·         No return address
·         Exceptionally large or lopsided packages
·         Packages that are rigid, bulky or discolored
·         Packages which make sloshing sounds or appear to contain liquid
·         Packages which display evidence of electrical wire or tin foil
·         Excessive wrapping materials, such as masking tape, strapping tape, or string

What To Do:

1.      Do not smell, touch or move the letter or package.
2.      Leave the room.
3.      Call 8-1234 (VCU Campus Police).
4.      Notify your manager and advise coworkers to stay away from your work area. 5.      Turn off any circulating fans, air conditioners or heaters (if applicable).
6.      Ensure that all persons who have touched the letter wash their hands with soap and water.

Trained Workforce with Complete Screening and Background CheckAs a leading supplier of outsourced integrated mail and document management, every PBMS employee has passed a rigorous background check, drug screening and behavioral screening before we allow them to work for us – and for you. We firmly believe that a stable and well-trained work force is the underpinning of effective mail, parcel and document services.  PBMS provides both initial workforce training and updated training.

Technology Enabled Products

We consistently invest more in research and development of secure mailing technologies and solutions than any company in the industry. 

·         Our meter users are licensed by the U.S. postal service and are on file with the postal service and Pitney Bowes.
·         Every meter indicia contains the licensee number and we can identify the point of origin for every piece of Pitney Bowes metered mail.
·         We also have technology, called Arrival, enabling customers to track mail from the point of delivery at their building to the final recipient, with electronic signature confirmation.

Pitney Bowes has a security, safety, health and business team monitoring the situation closely.  The team is in ongoing contact with leading external resources such as public health, occupational health and safety, law enforcement and postal service officials to ensure we can act with the most accurate, timely information available.